Refund policy
Last updated: June 5, 2026
At Purevanta, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at admin@purevanta.space.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Shipping Address
Please send approved returns to the following address:
Purevanta Returns Center
114 Curly Rd
Varnville, SC 29944
United States
Shipping Costs for Returns
- Customers are responsible for return shipping costs in most cases.
- If the item arrives damaged, defective, or incorrect, we will cover the return shipping cost or provide a replacement solution at no additional charge.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it promptly.
Exchanges
The fastest way to get the item you want is to return your original purchase (once approved) and place a separate order for the new item.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty items)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Please contact us if you are unsure whether your item is eligible for return.
European Union 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, the item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that depending on your bank or credit card provider, additional processing time may be required.
If more than 15 business days have passed since your refund was approved, please contact us.
Contact Information
For any questions regarding returns or refunds, you can contact us at:
Legal Representative: Shalaya Haynes
Email: admin@purevanta.space
Phone: +1 803-842-8549
Business Address: 114 Curly Rd, Varnville, SC 29944, United States